Caring and Leadership
In today’s world, leadership is about nurturing well-being, building trust, and empowering individuals. Caring is an essential leadership quality, which integrates compassion and empathy into leadership practices, promoting a human-centred approach. This approach improves leadership effectiveness and can significantly transform organisational cultures, fostering a sense of value and respect in individuals, and ultimately driving organisational […]
Modern-day problems – A Story of Food Delivery Service Platform
In today’s digital age, where technology promises to simplify our lives, even a simple task like ordering food can become frustrating. This blog post delves into a real-life customer service experience that exposes the pitfalls of automation and the erosion of empathy in customer support. As companies race to streamline their operations, have they forgotten […]