{"id":8657,"date":"2019-11-28T09:12:35","date_gmt":"2019-11-28T07:12:35","guid":{"rendered":"https:\/\/blogs.uef.fi\/ueflibrary\/?p=8657"},"modified":"2025-12-02T11:16:48","modified_gmt":"2025-12-02T09:16:48","slug":"hymy-ja-valitusviikot-opiskelijapalautetta-kirjastolle-opparille-ja-tipalle-smiles-and-complaints-week-student-feedback-to-the-library-oppari-and-it-services","status":"publish","type":"post","link":"https:\/\/blogs.uef.fi\/ueflibrary\/hymy-ja-valitusviikot-opiskelijapalautetta-kirjastolle-opparille-ja-tipalle-smiles-and-complaints-week-student-feedback-to-the-library-oppari-and-it-services\/","title":{"rendered":"Hymy- ja valitusviikot: opiskelijapalautetta kirjastolle, opparille ja tipalle | Smiles and Complaints Week: student feedback to the Library, Oppari and IT Services"},"content":{"rendered":"\n<p><bdo lang=\"en\" dir=\"ltr\">(Please, scroll down to read in English.)<\/bdo><\/p>\n\n\n\n<p>It\u00e4-Suomen yliopiston ylioppilaskunnan vuotuinen palautekampanja <strong>Hymy- ja valitusviikot<\/strong> oli t\u00e4n\u00e4 vuonna 30.9.-4.10.2019 sek\u00e4 Joensuun ett\u00e4 Kuopion kampuksella. Palautetta tuli my\u00f6s kirjastolle, opparille ja tipalle.<\/p>\n\n\n\n<p>Toivottiin, ett\u00e4 <strong>Kuopion kampuskirjasto<\/strong> olisi pidemp\u00e4\u00e4n auki, jopa 24\/7 kuten Joensuun kampuskirjasto jo nyt on. On iloa kertoa, ett\u00e4 ensi vuoden kes\u00e4ll\u00e4 t\u00e4m\u00e4 muutos tehd\u00e4\u00e4n. Tosin se tarkoittaa sit\u00e4, ett\u00e4 Kuopion kampuskirjasto tulee todenn\u00e4k\u00f6isesti olemaan kiinni kes\u00e4ll\u00e4, kun tilaa remontoidaan.<\/p>\n\n\n\n<p>Tilasuunnittelu on meneill\u00e4\u00e4n, ja mukaan on kutsuttu my\u00f6s opiskelijaedustajia. Kun palautteissa oli toivottu latauspistokkeita lukusaliin, tullaan sekin t\u00e4ss\u00e4 yhteydess\u00e4 miettim\u00e4\u00e4n. Tosin se on hieman kaksipiippuinen juttu, sill\u00e4 osa hiljaisen lukusalin k\u00e4ytt\u00e4jist\u00e4 h\u00e4iriintyy jopa n\u00e4pp\u00e4imist\u00f6jen \u00e4\u00e4nist\u00e4. Mutta pohditaan t\u00e4t\u00e4.<\/p>\n\n\n\n<p><strong>Joensuun kampuskirjastoa <\/strong>koskevissa palautteissa oli aika monta huomiota kirjaston eri salien joko kylmyydest\u00e4 tai kuumuudesta. Rakennuksella alkaa olla jo ik\u00e4\u00e4 ja kaikille sopivan l\u00e4mp\u00f6tilan saavuttaminen on haasteellista. Ehk\u00e4 t\u00e4ss\u00e4 auttaisi, jos kirjaston k\u00e4ytt\u00e4j\u00e4t tekisiv\u00e4t itse asiasta huoltopyynn\u00f6n kiinteist\u00f6huoltoon, kun tilanne on akuutti. Sit\u00e4 varten on <a href=\"https:\/\/kamu.uef.fi\/student-book\/kiinteistohuollon-palvelupyynnot\/\" target=\"_blank\" rel=\"noopener\">lomake<\/a> (vaatii kirjautumisen Heimoon). Tilanne olisi ehk\u00e4 helpommin korjattavissa, jos kiinteist\u00f6huollon edustajilla olisi mahdollisuus v\u00e4litt\u00f6m\u00e4sti arvioida, mik\u00e4 syy mahdollisesti on kylmyyden tai kuumuuden takana.<\/p>\n\n\n\n<p>Toinen useamman kerran esiintynyt risukimppu oli toive hiljaisuudesta. Kirjasto on jaettu erilaisiin \u00e4\u00e4nivy\u00f6hykkeisiin, esimerkiksi alakerrassa siirryt\u00e4\u00e4n p\u00e4\u00e4ovelta katsoen asteittain yh\u00e4 hiljaisempiin tiloihin, joista hiljaisin on lukusali. T\u00e4st\u00e4 syyst\u00e4 sinne ei my\u00f6sk\u00e4\u00e4n ole suunnitteilla pistokepaikkoja, koska osa lukusalin k\u00e4ytt\u00e4jist\u00e4 kokee koneiden naputtelun h\u00e4iritsev\u00e4n\u00e4.<\/p>\n\n\n\n<p>Esitettiin, ett\u00e4 hiljaisuuden toteutumista tulisi valvoa tarkemmin; tai v\u00e4itettiin, ettei kirjastossa osata ohjeistaa hiljaiseen ty\u00f6skentelyyn. Asia on esill\u00e4 aina syksyisin tutorkierroksilla, ja hiljaisuudesta viestiv\u00e4t tikkarit ovat paikoillaan ensimm\u00e4isess\u00e4 kerroksessa. L\u00e4ht\u00f6kohtanamme on, ett\u00e4 opiskelijat ovat vastuuntuntoisia yliopisto-opiskelijoita, jotka huomioivat ty\u00f6rauhan kirjastossa. Tarvittaessa nostamme ty\u00f6rauhan esille pienimuotoisilla kampanjoilla.<\/p>\n\n\n\n<p>Toivottiin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lepotilaa kirjastoon: Laavua voi k\u00e4ytt\u00e4\u00e4 lep\u00e4\u00e4miseen samoin kuin Ololaa;<\/li>\n\n\n\n<li>taukojumppahuonetta: ehk\u00e4 jokin muu paikka on taukojumppahuoneelle parempi kuin kirjasto;<\/li>\n\n\n\n<li>kahvikonetta: koska Carelia-ravintola on vieress\u00e4, ei hankinta ole suunnitelmissa;<\/li>\n\n\n\n<li>s\u00e4kkituoleihin lis\u00e4\u00e4 t\u00e4ytteit\u00e4 \u2013 entiset h\u00e4vinneet jonnekin: asia on jo hoidossa ja toivottavasti ratkaisu t\u00e4h\u00e4n l\u00f6ytyy.<\/li>\n<\/ul>\n\n\n\n<p>Kiitos my\u00f6s ruusuista, joita sateli \u201dhyv\u00e4st\u00e4 ja ihanasta palvelusta\u201d ja siit\u00e4 ett\u00e4 \u201d henkil\u00f6kunta on huippua!\u201d. Er\u00e4\u00e4n palautteen mukaan Joensuun kampuskirjasto on \u201dThe most beautiful library ever!\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"351\" height=\"391\" src=\"https:\/\/blogs.uef.fi\/ueflibrary\/wp-content\/uploads\/sites\/18\/2019\/11\/Capture-2.jpg\" alt=\"\" class=\"wp-image-8661\" srcset=\"https:\/\/blogs.uef.fi\/ueflibrary\/wp-content\/uploads\/sites\/18\/2019\/11\/Capture-2.jpg 351w, https:\/\/blogs.uef.fi\/ueflibrary\/wp-content\/uploads\/sites\/18\/2019\/11\/Capture-2-135x150.jpg 135w, https:\/\/blogs.uef.fi\/ueflibrary\/wp-content\/uploads\/sites\/18\/2019\/11\/Capture-2-300x334.jpg 300w\" sizes=\"auto, (max-width: 351px) 100vw, 351px\" \/><\/figure>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">The annual <strong>Smiles and Complaints Week<\/strong> feedback campaign of the Student Union of the University of Eastern Finland was held on 30 September &#8211; 4 October this year at both the Joensuu and Kuopio campuses. The Library, Oppari and IT Services also received feedback.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">Respondents indicated that they would like <strong>Kuopio Campus Library <\/strong>to be open later, even 24\/7 like the Joensuu Campus Library. We are glad to announce that this change will be made next summer. It does mean, however, that the Kuopio Campus Library will likely be closed during the summer for renovations.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">The design process is under way, and we have invited student representatives to participate. A need for charging outlets in reading areas was expressed in the feedback, and we will be addressing this issue as well. This is quite tricky, though, as some users of the quiet reading areas are distracted by sounds of the keyboard. However we will be discussing this issue.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">The feedback concerning <strong>Joensuu Campus Library <\/strong>contained quite a few remarks on how cold or warm the different areas of the library are. The building is getting old, and achieving a temperature that is suitable for everyone is quite difficult. One solution to this could be that library users should make a facility maintenance request to building maintenance when the problem arises. You can use the <a href=\"https:\/\/kamu.uef.fi\/en\/student-book\/facility-maintenance-requests\/\" target=\"_blank\" rel=\"noopener\">facility maintenance request form<\/a> (requires login to Heimo). The situation might be best resolved if building maintenance had the chance to assess the reason for the temperature on site without delay.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">Another theme that kept popping up was the need for peace and quiet. The library is divided into various noise zones; on the ground floor, for example, you move from the main entrance towards quieter areas as you move further inside the library, ending up in the reading room. That is why we are not planning on adding power outlets to the reading room, because some of the users of the quietest reading area feel that fingers on keyboards are distracting.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">Some respondents wanted stricter control on keeping the areas quiet, or claimed that the library staff were unable to instruct people to keep quiet. The issue is always brought up on the tutor rounds in the autumn, and signs that remind people to keep quiet are in place on the first floor. Our premise is that our students are responsible university students, who take others into consideration when using the library. We will highlight the issue by running small campaigns, if necessary.<\/bdo><\/p>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">Wishes:<\/bdo><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><bdo lang=\"en\" dir=\"ltr\">Lounge areas in the library: Laavu and Olola can be used for resting;<\/bdo><\/li>\n\n\n\n<li><bdo lang=\"en\" dir=\"ltr\">Exercise break facilities: the library may not be the best place for exercise facilities;<\/bdo><\/li>\n\n\n\n<li><bdo lang=\"en\" dir=\"ltr\">Coffee machine: because we are located close to the Carelia restaurant, we are not planning on purchasing a coffee machine;<\/bdo><\/li>\n\n\n\n<li><bdo lang=\"en\" dir=\"ltr\">More filling for beanbags \u2013 the filling has mysteriously disappeared: we are taking care of this matter and hoping for a swift solution.<\/bdo><\/li>\n<\/ul>\n\n\n\n<p><bdo lang=\"en\" dir=\"ltr\">We would also like to thank you for the positive feedback, which we got for a \u201cfriendly and lovely service\u201d and the fact that our \u201cpersonnel are top notch!\u201d One piece of feedback even read that the Joensuu Campus Library is \u201cthe most beautiful library ever!\u201d<\/bdo><\/p>\n\n\n\n<p>Arja Juntunen, palvelup\u00e4\u00e4llikk\u00f6 | <bdo lang=\"en\" dir=\"ltr\">Head of Services<\/bdo><br \/>Asiakaspalvelut | <bdo lang=\"en\" dir=\"ltr\">Customer services<\/bdo><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Please, scroll down to read in English.) It\u00e4-Suomen yliopiston ylioppilaskunnan vuotuinen palautekampanja Hymy- ja valitusviikot oli t\u00e4n\u00e4 vuonna 30.9.-4.10.2019 sek\u00e4 Joensuun ett\u00e4 Kuopion kampuksella. Palautetta tuli my\u00f6s kirjastolle, opparille ja tipalle. Toivottiin, ett\u00e4 Kuopion kampuskirjasto olisi pidemp\u00e4\u00e4n auki, jopa 24\/7 kuten Joensuun kampuskirjasto jo nyt on. On iloa kertoa, ett\u00e4 ensi vuoden kes\u00e4ll\u00e4 t\u00e4m\u00e4 muutos [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[410],"tags":[549,547,222,228,1007,1009],"class_list":["post-8657","post","type-post","status-publish","format-standard","hentry","category-ajankohtaista","tag-feedback","tag-hymy-ja-valitusviikot","tag-opiskelijat","tag-palautteet","tag-smiles-and-complaints-weeks","tag-students"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hymy- ja valitusviikot: opiskelijapalautetta kirjastolle, opparille ja tipalle | Smiles and Complaints Week: student feedback to the Library, Oppari and IT Services | UEF Library<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.uef.fi\/ueflibrary\/hymy-ja-valitusviikot-opiskelijapalautetta-kirjastolle-opparille-ja-tipalle-smiles-and-complaints-week-student-feedback-to-the-library-oppari-and-it-services\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hymy- ja valitusviikot: opiskelijapalautetta kirjastolle, opparille ja tipalle | Smiles and Complaints Week: student feedback to the Library, Oppari and IT Services | UEF Library\" \/>\n<meta property=\"og:description\" content=\"(Please, scroll down to read in English.) It\u00e4-Suomen yliopiston ylioppilaskunnan vuotuinen palautekampanja Hymy- ja valitusviikot oli t\u00e4n\u00e4 vuonna 30.9.-4.10.2019 sek\u00e4 Joensuun ett\u00e4 Kuopion kampuksella. Palautetta tuli my\u00f6s kirjastolle, opparille ja tipalle. Toivottiin, ett\u00e4 Kuopion kampuskirjasto olisi pidemp\u00e4\u00e4n auki, jopa 24\/7 kuten Joensuun kampuskirjasto jo nyt on. On iloa kertoa, ett\u00e4 ensi vuoden kes\u00e4ll\u00e4 t\u00e4m\u00e4 muutos [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.uef.fi\/ueflibrary\/hymy-ja-valitusviikot-opiskelijapalautetta-kirjastolle-opparille-ja-tipalle-smiles-and-complaints-week-student-feedback-to-the-library-oppari-and-it-services\/\" \/>\n<meta property=\"og:site_name\" content=\"UEF Library\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ueflibrary\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-28T07:12:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T09:16:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.uef.fi\/ueflibrary\/wp-content\/uploads\/sites\/18\/2019\/11\/Capture-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"351\" \/>\n\t<meta property=\"og:image:height\" content=\"391\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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However, the library is also open to everyone else who is seeking information. The UEF Library campus libraries are in Joensuu, Kuopio and Savonlinna, and in the Kuopio there is also the KUH Medical Library. 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It\u00e4-Suomen yliopiston ylioppilaskunnan vuotuinen palautekampanja Hymy- ja valitusviikot oli t\u00e4n\u00e4 vuonna 30.9.-4.10.2019 sek\u00e4 Joensuun ett\u00e4 Kuopion kampuksella. Palautetta tuli my\u00f6s kirjastolle, opparille ja tipalle. Toivottiin, ett\u00e4 Kuopion kampuskirjasto olisi pidemp\u00e4\u00e4n auki, jopa 24\/7 kuten Joensuun kampuskirjasto jo nyt on. 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