{"id":21448,"date":"2024-05-29T14:24:53","date_gmt":"2024-05-29T12:24:53","guid":{"rendered":"https:\/\/blogs.uef.fi\/ueflibrary\/?p=21448"},"modified":"2025-11-04T15:03:24","modified_gmt":"2025-11-04T13:03:24","slug":"arki-rullaa-ita-suomen-yliopiston-kirjaston-vuosikertomus-2023-deep-in-normal-mode-the-university-of-eastern-finland-librarys-annual-report-2023","status":"publish","type":"post","link":"https:\/\/blogs.uef.fi\/ueflibrary\/arki-rullaa-ita-suomen-yliopiston-kirjaston-vuosikertomus-2023-deep-in-normal-mode-the-university-of-eastern-finland-librarys-annual-report-2023\/","title":{"rendered":"Arki rullaa \u2013 It\u00e4-Suomen yliopiston kirjaston vuosikertomus 2023 | Deep in Normal Mode \u2013 The University of Eastern Finland Library\u2019s Annual Report 2023"},"content":{"rendered":"\n

(Please, scroll down to read in English.)<\/bdo><\/p>\n\n\n\n

Tunne asiakkaasi<\/h3>\n\n\n\n

Kirjasto el\u00e4\u00e4 asiakkailleen. Meid\u00e4n on tunnettava heid\u00e4n tiedontarpeensa sek\u00e4 osattava oikealla tavalla opastaa heit\u00e4 tiedonhakuun ja tiedon k\u00e4ytt\u00f6\u00f6n. Ker\u00e4\u00e4mme palautetta asiakkailtamme monin eri tavoin, jotta voimme kehitt\u00e4\u00e4 omaa toimintaamme.<\/p>\n\n\n\n

Kirjaston palautelomake nettisivuillamme on meille t\u00e4rke\u00e4 tiedonl\u00e4hde. Loppuvuonna 2022 toteutettu kampanja<\/a> lis\u00e4si mukavasti palautelomakkeen k\u00e4ytt\u00f6\u00e4. Iso osa kommenteista koski Joensuun kampuskirjaston ty\u00f6rauhaongelmia. Ratkaisuksi olemme kehitt\u00e4neet \u00e4\u00e4nivy\u00f6hykkeet, jotka kertovat, miss\u00e4 on sallittua rupatella enemm\u00e4nkin ja miss\u00e4 pit\u00e4\u00e4 antaa ty\u00f6rauha lukijoille.<\/p>\n\n\n\n

Kampanjan avulla saatu palaute vaikutti kirjaston toimintaan. Luemme palautteet tarkkaan ja pohdimme jokaisen viestin sanomaa. Lis\u00e4\u00e4kin palautetta meille saa antaa. Otamme kiitollisina vastaan niin isot kuin pienetkin viestit, risut ja ruusut.<\/p>\n\n\n\n

Kyselyj\u00e4 k\u00e4yt\u00e4mme, kun kaipaamme tietoa tiettyihin t\u00e4sm\u00e4kysymyksiin. Viime vuonna kohdistimme kyselyn avoimen yliopiston opiskelijoille<\/a>. He ovat kasvava asiakasryhm\u00e4, jolle emme aina voi tarjota kaikkea heid\u00e4n kaipaamaansa palvelua esimerkiksi aineistojen lisenssisopimusten rajoitusten vuoksi. Siksi on t\u00e4rke\u00e4\u00e4 tiet\u00e4\u00e4, miten voimme kehitt\u00e4\u00e4 toimintaamme heid\u00e4n kannaltaan.<\/p>\n\n\n\n

N\u00e4iden tiedonhankintatapojen lis\u00e4ksi k\u00e4ymme s\u00e4\u00e4nn\u00f6llisesti keskusteluja ylioppilaskunnan kanssa. Kirjastolaiset osallistuvat yliopiston toimielimiin ja ty\u00f6ryhmiin, joista nappaamme ajatuksia ja ideoita toimintaamme.<\/p>\n\n\n\n

Kaikki n\u00e4m\u00e4 toimet ovat meille arvokkaita ja antavat tietoa toimintamme kehitt\u00e4miseksi.<\/p>\n\n\n\n

\"Yleisn\u00e4kym\u00e4
Kuopion kampuskirjasto | Kuopio Campus Library. <\/bdo>Kuva | Photo: Raija T\u00f6rr\u00f6nen.<\/figcaption><\/figure>\n\n\n\n

Omatoimisuus<\/h3>\n\n\n\n

Asiakkaamme ovat tottuneet omatoimisuuteen, onhan suuri osa kirjaston aineisto- ja palvelutarjonnasta k\u00e4ytett\u00e4viss\u00e4 verkossa vuorokauden ymp\u00e4ri. Kampuskirjastojen tilat toimivat opiskelu- ja ryhm\u00e4ty\u00f6tiloina, k\u00e4vij\u00f6ill\u00e4 on yh\u00e4 harvemmin asiaa palvelutiskimme p\u00e4ivyst\u00e4j\u00e4lle. Tarjoammekin entist\u00e4 enemm\u00e4n tukea nettisivuillamme oppain, ohjein, kurssein ja videoin.<\/p>\n\n\n\n

Kirjastomme hakupalvelu UEF-Primo<\/a> tarjoaa apua tiedonhankintaan, on kyse sitten tietyst\u00e4 teoksesta tai lehdest\u00e4 taikka yleisemmin tietty\u00e4 aihealuetta koskevasta tiedonhausta. UEF-Primo on eritt\u00e4in suosittu, siihen avataan istunto keskim\u00e4\u00e4rin 7 000 kertaa joka vuorokausi ymp\u00e4ri vuoden. J\u00e4rjestelm\u00e4\u00e4 kehitet\u00e4\u00e4n jatkuvasti, vaikka sen ominaisuudet ovat jo nyt varsin edistykselliset. Kehitt\u00e4j\u00e4yhteis\u00f6 on laaja, onhan j\u00e4rjestelm\u00e4 k\u00e4yt\u00f6ss\u00e4 lukuisissa kirjastoissa ymp\u00e4ri maailman.<\/p>\n\n\n\n

Kirjaston omaa tuotantoa ovat monet kirjaston k\u00e4yt\u00f6n ja tiedonhaun oppaamme. Tiedonhakijan opas<\/a> toimii hyv\u00e4n\u00e4 l\u00e4ht\u00f6kohtana tieteellisen tiedon haun opiskeluun. Yksi oppaan tarjoama oppi on se, ett\u00e4 on opittava kysym\u00e4\u00e4n oikeita kysymyksi\u00e4. Olemme my\u00f6s laajentaneet kirjastobotti Uffen<\/a> vastausvalikoimaa tiedonhaun pariin opastavilla ohjeilla.<\/p>\n\n\n\n

Kehittyneimm\u00e4t tiedonhaun tekniikat omaksuu osallistumalla opetukseemme. Tarjosimme viime vuonna 38 opintopisteytetty\u00e4 opintojaksoa, joista suorituksia tuli yli 2 000 opintopisteen verran. Saamamme opetuspalaute<\/a> oli varsin positiivista. Erityist\u00e4 kiitosta saimme opintomateriaaleistamme sek\u00e4 k\u00e4yt\u00e4nn\u00f6n harjoituksista.<\/p>\n\n\n\n

Vaikka kirjaston k\u00e4ytt\u00f6 on muuttunut valtaosin omatoimiseksi, emme j\u00e4t\u00e4 asiakkaitamme yksin. Tukea on tarjolla.<\/p>\n\n\n\n

Ty\u00f6 yliopiston hyv\u00e4ksi<\/h3>\n\n\n\n

Rehtori hyv\u00e4ksyi joulukuussa 2023 yliopiston avoimen tieteen ja tutkimuksen linjauksen. Dokumenttia luonnosteltiin kirjastossa ja yliopiston avoimen tieteen ty\u00f6ryhm\u00e4ss\u00e4 huolella. Tutkimuksen johtoryhm\u00e4 antoi sille viimeisen silauksen marraskuussa ennen sen p\u00e4\u00e4tymist\u00e4 rehtorin ty\u00f6p\u00f6yd\u00e4lle.<\/p>\n\n\n\n

Linjaus kuvaa aluksi avoimen tieteen viimeaikaista edistymist\u00e4. Se asettaa tavoitteet yliopistolle nelj\u00e4ll\u00e4 osa-alueella: avoin oppiminen, avoin data, tutkimusinfrastruktuurit sek\u00e4 avoin julkaiseminen<\/a>. Linjauksen aikaj\u00e4nne on pitk\u00e4, useita vuosia. Siksi osa tavoitteista on hyvinkin kunnianhimoisia.<\/p>\n\n\n\n

Kirjaston vet\u00e4m\u00e4n\u00e4 laadittiin my\u00f6s erillinen avoimen oppimisen tiekartta. Se on linjausta konkreettisempi dokumentti, jossa m\u00e4\u00e4ritell\u00e4\u00e4n toimenpiteit\u00e4 oppimisen avoimuuden edist\u00e4miseksi. Tiekartan toteuttamiseksi akateeminen rehtori antoi kirjaston teht\u00e4v\u00e4ksi ryhty\u00e4 rakentamaan yliopiston omaa verkostoa, joka yhdist\u00e4\u00e4 avoimesta oppimisesta kiinnostuneet yliopistolaiset.<\/p>\n\n\n\n

Teko\u00e4ly<\/h3>\n\n\n\n

Kirjaston omien testien mukaan teko\u00e4lyll\u00e4 on viel\u00e4 matkaa hyv\u00e4ksi tiedonhaun apuriksi<\/a>. Kysyj\u00e4 saa kyll\u00e4 teko\u00e4lylt\u00e4 vastauksia, mutta niihin pit\u00e4\u00e4 ainakin toistaiseksi suhtautua varsin kriittisesti. Teko\u00e4ly on jo varsin hyv\u00e4 suurten asioiden tiivist\u00e4j\u00e4, mutta tarkkoja ja t\u00e4sm\u00e4llisi\u00e4 vastauksia yksityiskohtaisiin kysymyksiin se ei v\u00e4ltt\u00e4m\u00e4tt\u00e4 osaa antaa.<\/p>\n\n\n\n

Teko\u00e4ly on saanut runsaasti huomiota viimeisen vuoden aikana. Sen vaikutusta on verrattu internetin aikaansaamaan teknologiseen harppaukseen.<\/p>\n\n\n\n

Teko\u00e4ly vastaa aina, kun silt\u00e4 kysyt\u00e4\u00e4n. Vastaus perustuu aina niihin tekstimassoihin, joilla se on koulutettu. Ongelmiin t\u00f6rm\u00e4t\u00e4\u00e4n, jos etsit\u00e4\u00e4n tietoa l\u00e4hdeartikkeleiden tarkkuudella. Olemme t\u00f6rm\u00e4nneet tilanteisiin, joissa vastaukset ovat keksittyj\u00e4 ja esimerkiksi viittaavat artikkeleihin, joita ei oikeasti ole olemassa.<\/p>\n\n\n\n

T\u00e4ss\u00e4 voi kokeneempikin menn\u00e4 vipuun. Kaukopalveluumme on jo tullut kysely artikkelista, joka paljastui teko\u00e4lyn tekem\u00e4ksi ja siis olemattomaksi.<\/p>\n\n\n\n

Kirjaston kehitt\u00e4misp\u00e4iv\u00e4ss\u00e4 saimme kuulla positiivisen kokemuksen, kun yliopistomme professori Pasi Vahimaa kertoi meille, miten h\u00e4n k\u00e4ytt\u00e4\u00e4 teko\u00e4ly\u00e4 apuna opetuksessaan. N\u00e4kem\u00e4mme kuvat ja kuulemamme uudet opetusmetodit olivat upeita ja vakuuttavia. Opimme, ett\u00e4 teko\u00e4ly on vain yksi ty\u00f6kalu monien muiden joukossa, ei sen parempi tai huonompi kuin muutkaan. Sit\u00e4 vain pit\u00e4\u00e4 opetella k\u00e4ytt\u00e4m\u00e4\u00e4n oikealla tavalla.<\/p>\n\n\n\n

\"Joensuun
Joensuun kampuskirjasto | Joensuu Campus Library. <\/bdo>Kuva | Photo: Varpu Heiskanen.<\/figcaption><\/figure>\n\n\n\n

Know your customers<\/bdo><\/h3>\n\n\n\n

A library lives for its customers. We must know their needs for information and provide appropriate guidance for their information retrieval and the use of said information. We collect feedback from our customers through numerous channels in order to further develop our activities.<\/bdo><\/p>\n\n\n\n

The library\u2019s feedback form on our website is an important source of information to us. Our feedback campaign towards the end of 2022<\/a> increased the use of our feedback form nicely. Many of the comments pertained to the lack of working peace on the Joensuu campus. As a solution, we have developed sound zones that inform the customers where talking is fine and where readers should be allowed peace and quiet.<\/bdo><\/p>\n\n\n\n

The feedback from the campaign affected the library\u2019s operations. We read all feedback carefully and contemplate on the meaning of each message. The more feedback the better, and we gratefully accept all messages be they long or short, positive or negative.<\/bdo><\/p>\n\n\n\n

We use surveys when we require information on specific matters. Last year we conducted a survey for Open University students<\/a>. They are a growing group of customers for whom we can\u2019t always provide the services they need due to, for example, limitations set by licensing agreements. Therefore, it is important to know how we can better develop our services for them.<\/bdo><\/p>\n\n\n\n

In addition to these information acquisition methods, we also engage in regular discussions with the Student Union. We librarians participate in university institutions and working groups, from where we get ideas and inspiration for our activities.<\/bdo><\/p>\n\n\n\n

All these activities are valuable to us and provide information for the development of our operations.<\/bdo><\/p>\n\n\n\n

Self-sufficiency<\/bdo><\/h3>\n\n\n\n

Our customers are used to self-sufficiency in their activities. This makes perfect sense seeing how much of the library\u2019s collection and services are available for use around the clock. The facilities of the campus libraries function as studying and group work facilities, and the visitors need assistance from the service desk less and less frequently. As a matter of fact, we continued to provide more support on our website through guides, instructions, courses, and videos.<\/bdo><\/p>\n\n\n\n

The library’s search service, UEF Primo<\/a>, provides help in information retrieval whether you\u2019re looking for a specific book, journal, or conducting a more general search on a specific topic. UEF Primo is extremely popular, and there are approximately 7,000 daily sessions on the service around the year. Although its functionalities are already quite advanced, the system is still constantly developed. The developer community is large as many libraries around the world use the same system.<\/bdo><\/p>\n\n\n\n

The material produced by the library itself includes our many guides on the use of our facilities and information retrieval. The Guide to Information Retrieval<\/a> serves as an excellent starting point to studying scientific information retrieval. One lesson provided by the guide is that you must learn to ask the right questions. In addition, we have expanded the library’s chatbot Uffe<\/a>\u2019s answer pool with instructions that lead you towards seeking your own answers.<\/bdo><\/p>\n\n\n\n

The most advanced information retrieval techniques are taught in our classes. Last year, we offered 38 credit point courses, which resulted in over 2 000 credits for the students. The feedback<\/a> was quite positive. We received particular praise for our teaching materials and practical exercises.<\/bdo><\/p>\n\n\n\n

Although library use has become increasingly self-sufficient, we will not leaver our customers to fare on their own. Support is always available.<\/bdo><\/p>\n\n\n\n

Work for the benefit of the university<\/bdo><\/h3>\n\n\n\n

In December 2023, the rector accepted the university\u2019s open science and research policy. The document was carefully drafted by the library and the university\u2019s working group on open science. In November, the Steering Committee for Research gave the policy its final touch before it made its way onto the rector\u2019s desk.<\/bdo><\/p>\n\n\n\n

The policy first describes the recent advances in open science. It sets objectives for the university in four areas: open learning, open data, research infrastructures, and open publishing<\/a>. The time period covered by the policy is long, spanning multiple years. This explains why some of the objectives are notably ambitious.<\/bdo><\/p>\n\n\n\n

The library was also in charge of developing a separate roadmap for open learning. As a document it is more concrete than the policy, setting out measures to promote open learning. To implement the roadmap, the Academic Rector tasked the library with setting up a network for the university that would bring together staff interested in open learning.<\/bdo><\/p>\n\n\n\n

Artificial Intelligence<\/bdo><\/h3>\n\n\n\n

According to the library\u2019s testing, artificial intelligence is still far from a competent information retrieval assistant<\/a>. While AI does provide many answers, they should for the time being be assessed quite critically. AI is already good at summarising extensive matters, but it may not be able to provide specific and exact answers for detailed queries.<\/bdo><\/p>\n\n\n\n

Artificial intelligence has been subject to much attention over the past year. The effect it\u2019s had has been compared to the technological leap that came with the internet.<\/bdo><\/p>\n\n\n\n

AI always answers every question you ask. The answer is always based on the text masses it has been trained with. Problems are encountered when searching for information with the precision of source articles. We have encountered situations where the answers are made up and, for example, refer to articles that do not really exist.<\/bdo><\/p>\n\n\n\n

Even experienced users may be fooled by this, and our remote service has already received requests concerning articles that turned out to be fabricated by the AI.<\/bdo><\/p>\n\n\n\n

At the library’s development day, we had a positive experience when Professor Pasi Vahimaa from our university elaborated on how he uses AI as help in his teaching. The images we saw and the new teaching methods we heard about were stunning and convincing. We learned that AI is just one tool among many others, not necessarily better or worse than the rest. One simply has to learn the proper ways of using it.<\/bdo><\/p>\n\n\n\n

Ari Muhonen
Kirjaston johtaja|Library Director<\/bdo><\/p>\n\n\n\n

Tilastot 2023<\/a> | Statistics 2023<\/bdo><\/a>
Katso my\u00f6s Kirjoittajamaksut It\u00e4-Suomen yliopistossa 2022<\/a> | See also Article processing charges in the University of Eastern Finland 2022<\/a><\/bdo><\/p>\n\n\n\n

Henkil\u00f6kunta 2023<\/a> | Library staff 2023<\/bdo><\/a><\/p>\n\n\n\n

Kirjaston henkil\u00f6kunnan julkaisut 2023<\/a> | Library staff\u2019s publications 2023<\/bdo><\/a><\/p>\n\n\n\n

Kirjaston henkil\u00f6kunnan luennot, esitelm\u00e4t, konferenssiosallistumiset ja asiantuntijateht\u00e4v\u00e4t 2023<\/a> | Library staff\u2019s lectures, presentations, conference participation and expert activities in 2023<\/bdo><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

(Please, scroll down to read in English.) Tunne asiakkaasi Kirjasto el\u00e4\u00e4 asiakkailleen. Meid\u00e4n on tunnettava heid\u00e4n tiedontarpeensa sek\u00e4 osattava oikealla tavalla opastaa heit\u00e4 tiedonhakuun ja tiedon k\u00e4ytt\u00f6\u00f6n. Ker\u00e4\u00e4mme palautetta asiakkailtamme monin eri tavoin, jotta voimme kehitt\u00e4\u00e4 omaa toimintaamme. Kirjaston palautelomake nettisivuillamme on meille t\u00e4rke\u00e4 tiedonl\u00e4hde. Loppuvuonna 2022 toteutettu kampanja lis\u00e4si mukavasti palautelomakkeen k\u00e4ytt\u00f6\u00e4. Iso osa […]<\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[410,1371],"tags":[1021,1044,1668,1662,609,549,849,125,1699,1019,216,228,1665,286,1751,1011,1708],"class_list":["post-21448","post","type-post","status-publish","format-standard","hentry","category-ajankohtaista","category-vuosikertomukset-annual-reports","tag-article-processing-charges","tag-avoimet-aineistot","tag-chatbot","tag-chattibotti","tag-education","tag-feedback","tag-information-retrieval-guides","tag-julkaiseminen","tag-kayttajakysely","tag-kirjoittajamaksut","tag-open-access","tag-palautteet","tag-tiedonhakijan-opas","tag-tiedonhaun-opetus","tag-uef-primo-2","tag-uef-primo","tag-user-survey"],"acf":[],"yoast_head":"\nArki rullaa \u2013 It\u00e4-Suomen yliopiston kirjaston vuosikertomus 2023 | Deep in Normal Mode \u2013 The University of Eastern Finland Library\u2019s Annual Report 2023 | UEF Library<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.uef.fi\/ueflibrary\/arki-rullaa-ita-suomen-yliopiston-kirjaston-vuosikertomus-2023-deep-in-normal-mode-the-university-of-eastern-finland-librarys-annual-report-2023\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arki rullaa \u2013 It\u00e4-Suomen yliopiston kirjaston vuosikertomus 2023 | Deep in Normal Mode \u2013 The University of Eastern Finland Library\u2019s Annual Report 2023 | UEF Library\" \/>\n<meta property=\"og:description\" content=\"(Please, scroll down to read in English.) Tunne asiakkaasi Kirjasto el\u00e4\u00e4 asiakkailleen. Meid\u00e4n on tunnettava heid\u00e4n tiedontarpeensa sek\u00e4 osattava oikealla tavalla opastaa heit\u00e4 tiedonhakuun ja tiedon k\u00e4ytt\u00f6\u00f6n. Ker\u00e4\u00e4mme palautetta asiakkailtamme monin eri tavoin, jotta voimme kehitt\u00e4\u00e4 omaa toimintaamme. Kirjaston palautelomake nettisivuillamme on meille t\u00e4rke\u00e4 tiedonl\u00e4hde. Loppuvuonna 2022 toteutettu kampanja lis\u00e4si mukavasti palautelomakkeen k\u00e4ytt\u00f6\u00e4. 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