{"id":10355,"date":"2020-06-22T07:00:16","date_gmt":"2020-06-22T05:00:16","guid":{"rendered":"https:\/\/blogs.uef.fi\/ueflibrary\/?p=10355"},"modified":"2025-12-18T10:15:45","modified_gmt":"2025-12-18T08:15:45","slug":"hymy-ja-valitusviikot-kevat-2020","status":"publish","type":"post","link":"https:\/\/blogs.uef.fi\/ueflibrary\/hymy-ja-valitusviikot-kevat-2020\/","title":{"rendered":"Hymy- ja valitusviikot kev\u00e4t 2020 – vastaajina Arja Juntunen, Jukka Kananen ja Riitta Porkka | Smiles and Complaints Week, spring 2020 \u2013 responses by Arja Juntunen, Jukka Kananen and Riitta Porkka"},"content":{"rendered":"\n

(Please, scroll down to read in English.)<\/bdo><\/p>\n\n\n\n

Joensuu<\/h3>\n\n\n\n

Olisi hyv\u00e4 saada kirjaston materiaalia enemm\u00e4n s\u00e4hk\u00f6iseen muotoon.<\/strong>
Valitettavasti kaikkea opetuksessa ja tutkimuksessa t\u00e4ll\u00e4 hetkell\u00e4 tarvittavaa aineistoa ei ole saatavana s\u00e4hk\u00f6isen\u00e4. Hankintaperiaatteemme on, ett\u00e4 kaikki aineistot hankitaan s\u00e4hk\u00f6isen\u00e4 aina kun se on mahdollista. Teemme my\u00f6s koko ajan yhteisty\u00f6t\u00e4 oppiaineiden kanssa niin, ett\u00e4 entist\u00e4 suurempi osa opiskelussa vaadittavasta aineistosta olisi s\u00e4hk\u00f6isess\u00e4 muodossa.<\/p>\n\n\n\n

Hyv\u00e4, ett\u00e4 teill\u00e4 on paljon verkkokirjoja ja ett\u00e4 Liukulan artikkeleita on my\u00f6s mahdollista saada luettaviksi s\u00e4hk\u00f6isin\u00e4!<\/strong>
Kiitos palautteesta. Artikkeleiden, my\u00f6s vanhempia, s\u00e4hk\u00f6inen saatavuus paranee koko ajan. T\u00e4ss\u00e4 yhteydess\u00e4 voisin my\u00f6s mainostaa, ett\u00e4 UEF on mukana kansallisessa Tutkain-hankkeessa<\/a>, joka huimasti kasvattaa kotimaisten artikkeleiden s\u00e4hk\u00f6ist\u00e4 saatavuutta.<\/p>\n\n\n\n

Kirjaston toisen ja kolmannen kerroksen A- ja B-saleissa on kylm\u00e4. Lis\u00e4ksi kirjaston valaistusta tulisi parantaa. Ylip\u00e4\u00e4t\u00e4\u00e4n kirjaston viihtyvyytt\u00e4 olisi mielest\u00e4ni pyritt\u00e4v\u00e4 parantamaan ainakin nyt ensisijaisesti valaistuksen ja l\u00e4mp\u00f6tilan osalta. Muuten kirjaston palvelut toimivat hyvin.<\/strong>
Viemme palautteesta tietoa eteenp\u00e4in. Ongelma ei ole helposti ratkaistavissa, koska rakennus alkaa olla jo vanha ja vaatisi ehk\u00e4 peruskorjaustason ratkaisuja. Yritet\u00e4\u00e4n kuitenkin edist\u00e4\u00e4 t\u00e4t\u00e4 siin\u00e4 m\u00e4\u00e4rin kuin se on mahdollista.<\/p>\n\n\n\n

The library or at least parts of it should be open to students for 24\/7 regardless of having a badge. Especially during Finnish winter the current situation is a huge safety risk. If a student were to accidentally leave keys and\/or cell phone inside they may not be able to get into their building at home (as the key pads are deactivated at night), which for some students is an hour walk away already. Relying on deposits for badges and fines for opening the doors is asinine at best. It puts undue strain on us as students when all we want is a study place that is warm and maybe has access to a printer.
<\/strong>Kun nykyinen k\u00e4yt\u00e4nt\u00f6 on suunniteltu, on siin\u00e4 haluttu huomioida k\u00e4ytt\u00e4jien turvallisuus kokonaisvaltaisesti. Siihen liittyy my\u00f6s se, ett\u00e4 k\u00e4ytt\u00f6oikeus on rajattu kulkutunnuksen lunastaneille ja sen my\u00f6t\u00e4 k\u00e4ytt\u00f6s\u00e4\u00e4nn\u00f6t hyv\u00e4ksyneille turvallisuusohjeisiin perehtyneille henkil\u00f6ille. Kulkutunnistetta ja avainta ei saa unohtaa kirjastoon, se on osa k\u00e4ytt\u00e4j\u00e4n vastuuta.<\/p>\n\n\n\n

Kiitos ihana kirjaston henkil\u00f6kunta! Kirjastoon kokee aina olevansa tervetullut, vaikka tulisi luimistellen vino pino r\u00e4stikirjoja repussa, aina otatte l\u00e4mpim\u00e4sti vastaan ja autatte asiassa kuin asiassa.<\/strong>
Kiitos, v\u00e4lit\u00e4mme palautteen henkil\u00f6kunnalle. Ja ei tarvitse luimistella, koska t\u00e4m\u00e4 on meille kirjastossa ty\u00f6skenteleville tutuksi tullutta p\u00e4ivitt\u00e4ist\u00e4 toimintaa. Et siis ole t\u00e4ss\u00e4 tapauksessa \u201cainutkertainen\u201d<\/p>\n\n\n\n

Olisi todella mukavaa, jos yliopiston rakennuksissa olisi sellaisia pieni\u00e4 \u00e4\u00e4nieristettyj\u00e4 ”puhelinkoppeja”. (Olen n\u00e4hnyt t\u00e4llaisia Karelia AMK Tikkarinteen kampuksella) Nykyisell\u00e4\u00e4n ei ole oikein mit\u00e4\u00e4n paikkaa, miss\u00e4 voisi k\u00e4yd\u00e4 rauhassa soittamassa t\u00e4rkeit\u00e4 puheluita. Toivoisin, ett\u00e4 kirjaston lukusali ja yl\u00e4kerran salit voisivat olla l\u00e4mpim\u00e4mpi\u00e4. V\u00e4lttelen noissa paikoissa opiskelemista siksi, ett\u00e4 en tarkene olla siell\u00e4 ilman lapasia ja takkia.<\/strong>
V\u00e4litet\u00e4\u00e4n puhelinkoppitoive eteenp\u00e4in, samoin kuin tilojen l\u00e4mp\u00f6tilaongelmat.<\/p>\n\n\n\n

En aina pysty keskittym\u00e4\u00e4n opiskeluihini, kun kirjastossa saatetaan vain jutella ja hihitell\u00e4 kesken\u00e4\u00e4n.<\/strong>
Joensuun kampuskirjaston ensimm\u00e4inen kerroshan on jaettu \u00e4\u00e4nivy\u00f6hykkeisiin, joissa osasta saa jutella ja hihitell\u00e4kin, toki toiset k\u00e4ytt\u00e4j\u00e4t huomioon ottaen. Lukusali taas on t\u00e4ysin hiljainen tila. Auttaisikohan siirtyminen sinne asiaa?<\/p>\n\n\n\n

UEF-Primo<\/h3>\n\n\n\n

Primo on aivan hirvitt\u00e4v\u00e4n huono k\u00e4ytett\u00e4v\u00e4. Se on ep\u00e4selv\u00e4 ja mill\u00e4 tahansa laitteella sit\u00e4 k\u00e4ytt\u00e4\u00e4kin, sivusto p\u00e4ivittyy automaattisesti tai siirtyy hakutulosten alkuun itsekseen, mik\u00e4 vaikeuttaa teosten etsimist\u00e4 tai tarkastelua. Huono k\u00e4ytett\u00e4vyys ei innosta etsim\u00e4\u00e4n teoksia lainkaan.<\/strong>
Ik\u00e4v\u00e4 kuulla. En saanut kommentistasi tarpeeksi tietoa, jotta voisimme selvitt\u00e4\u00e4, onko kyseess\u00e4 vika vaiko ominaisuus. Sivusto ei \u201cp\u00e4ivity\u201d automaattisesti, eik\u00e4 siirry hakutuloksen alkuun itsekseen, t\u00e4llaisia toimintoja ei Primoon ole rakennettu. Ks. pikaopas<\/a> ja hakuohjeet<\/a>.<\/p>\n\n\n\n

Primo on melko haastava k\u00e4ytt\u00e4\u00e4 ja etenkin mobiililaitteella sen selaaminen on kankeaa. Toivoisin my\u00f6s enemm\u00e4n aineistoja s\u00e4hk\u00f6isess\u00e4 muodossa. Kirjaston ty\u00f6ntekij\u00e4t ovat kuitenkin ihania ja auttavaisia!<\/strong>
Mobiilipuolen toiminta ei ole viel\u00e4 t\u00e4ysin kunnossa, mutta k\u00e4ytt\u00f6liittym\u00e4n skaalautuvuutta ja toimintaa kehitet\u00e4\u00e4n koko ajan k\u00e4ytt\u00e4j\u00e4yst\u00e4v\u00e4llisemp\u00e4\u00e4n suuntaan.<\/p>\n\n\n\n

Koronakev\u00e4t<\/h3>\n\n\n\n

Kirjaston materiaalia pit\u00e4isi saada enemm\u00e4n s\u00e4hk\u00f6iseksi, monet eiv\u00e4t saaneet kurssikirjoja, kun kirjastot sulkeutuivat ja kirjoja on rajattu m\u00e4\u00e4r\u00e4, koska monet veiv\u00e4t itselleen kotiin ”miljoona” kirjaa ja muille ei j\u00e4\u00e4nyt oikein mit\u00e4\u00e4n. Monien opinnot venyv\u00e4t sen takia, koska kaikkia materiaaleja ei ole saatavilla.<\/strong>
Koronan takia yliopistossa ja kirjastossa jouduttiin toteuttamaan nopeassa aikataulussa tilojen sulkeminen, ja t\u00e4m\u00e4 on varmasti vaikeuttanut monen opiskelujen etenemist\u00e4. Kev\u00e4\u00e4n ajan olemme aktiivisesti laajentaneet s\u00e4hk\u00f6isi\u00e4 kokoelmiamme. Valitettavasti t\u00e4ysin painettuja kokoelmia ei voi korvata e-versiolla, asiaa valaistu jo t\u00e4m\u00e4n artikkelin alussa. Nyt 14.5. alkava kirjojen noutopalvelu tuo helpotusta painettujen aineistojen saatavuusongelmaan.<\/p>\n\n\n\n

Olisi todella hienoa, jos olisi mahdollista saada kirjaston paperisia kirjoja lainaan my\u00f6s t\u00e4ss\u00e4 et\u00e4opiskelutilanteessa. Esimerkiksi pient\u00e4 maksua vastaan postissa tai noutopisteelt\u00e4. Se helpottaisi tutkielman valmistumista!<\/strong>
Rajoitettu kirjojen noutopalvelu on alkanut 14.5. Maksua siit\u00e4 ei perit\u00e4. Toivotaan, ett\u00e4 palvelusta on apua t\u00e4ss\u00e4 poikkeustilanteessa. Palvelu on my\u00f6s meille kirjastolaisille uuden oppimistilanne, ja p\u00e4ivitt\u00e4in tulee uusia asioita ratkottavaksi.<\/p>\n\n\n\n

Huh, onneksi lainoja ei tarvinnut palauttaa yliopiston sulkeutumisen ajaksi. Kiitos siit\u00e4kin.<\/strong>
T\u00e4m\u00e4 oli v\u00e4hint\u00e4, mit\u00e4 t\u00e4ss\u00e4 nopeasti tulleessa tilanteessa saatoimme tehd\u00e4.<\/p>\n\n\n\n

Tsemppi\u00e4 hankaliin aikoihin.<\/strong>
Kiitos ja samoin teille hyv\u00e4 asiakkaamme. Pysyt\u00e4\u00e4n tervein\u00e4.<\/p>\n\n\n\n

\"Ruutuspaperilla<\/figure>\n\n\n\n

Joensuu<\/h3>\n\n\n\n

It would be nice to have more library materials available in electronic format.
<\/strong>Unfortunately, not all the materials currently needed in teaching and research are available electronically. Our procurement principle is to purchase all materials in electronic format whenever possible. We are also always cooperating with university subjects to make even more of the materials needed in studies available in electronic format.<\/bdo><\/p>\n\n\n\n

It is good that you have a lot of online books and that Liukula\u2019s articles are also available electronically!
<\/strong>Thank you for your feedback. The electronic availability of articles, including older ones, is continuously improving. I will also take this opportunity to advertise that UEF is participating in the national Tutkain project<\/a> that is increasing the electronic availability of Finnish articles tremendously.
<\/strong><\/bdo><\/p>\n\n\n\n

It is cold in halls A and B on the library\u2019s second and third floors. The lighting in the library should also be improved. In general, I think that the comfort of the library should be improved, at least primarily with regard to lighting and temperature. Apart from that, the library\u2019s services function well.<\/strong>
We will pass this feedback on. This problem is not easy to resolve, as the building is starting to get \u2018old\u2019 and would perhaps require solutions at the level of a renovation. However, we will try to promote this to the extent possible.<\/bdo><\/p>\n\n\n\n

The library or at least parts of it should be open to students for 24\/7 regardless of having a badge. Especially during Finnish winter the current situation is a huge safety risk. If a student were to accidentally leave keys and\/or cell phone inside they may not be able to get into their building at home (as the key pads are deactivated at night), which for some students is an hour walk away already. Relying on deposits for badges and fines for opening the doors is asinine at best. It puts undue strain on us as students when all we want is a study place that is warm and maybe has access to a printer.<\/strong>
When this current practice was designed, the intention was to take the safety of the users comprehensively into account. This also involves the right of access being limited to those who have paid the deposit fee for an access badge and, through this, individuals who have accepted the terms of use and familiarised themselves with the safety instructions. It is part of the user\u2019s responsibility not to forget their access badge and key in the library.<\/bdo><\/p>\n\n\n\n

Thank you, lovely library staff! I always feel welcome at the library. Even if I enter warily with a stack of overdue books in my backpack, you always give a warm welcome and assistance, regardless of the issue.<\/strong>
Thank you, we will pass the feedback on to the staff. And there is no need to be wary, since this is a daily occurrence that we who work at the library are familiar with. So you are not \u2018unique\u2019 in this respect.<\/bdo><\/p>\n\n\n\n

It would be really nice if the university buildings had small soundproof \u2018phone booths\u2019. (I\u2019ve seen some on the Tikkarinne Campus of Karelia University of Applied Sciences.) Right now, there really are no places where you can go to make important calls in peace. I would like the library\u2019s reading area and the halls upstairs to be warmer. I avoid studying in those places because it is too cold there without mittens and a coat.<\/strong>
We will pass on the wish for a phone booth and the feedback about the facility temperature issues.<\/bdo><\/p>\n\n\n\n

I am not always able to focus on my studies because people might be talking and giggling amongst themselves at the library.<\/strong><\/bdo><\/p>\n\n\n\n

The first floor of the Joensuu Campus Library is divided into noise zones, some of which allow talking and even giggling, though the other users naturally have to be taken into consideration. The reading area, on the other hand, is a completely silent space. Perhaps moving there would help matters?<\/bdo><\/p>\n\n\n\n

UEF Primo<\/bdo><\/h3>\n\n\n\n

Primo is absolutely awful to use. It is unclear and no matter what device you use it on, the website updates itself automatically or goes back to the start of the search results by itself, which makes it difficult to search for or examine works. The poor usability does not inspire you to search for works at all.<\/strong>
We are sorry to hear that. Your comment did not provide me with enough information to determine whether this is a defect or a feature. The website does not \u2018update\u2019 automatically, nor does it move to the start of the search results by itself. Such features are not built into Primo. For search instructions, see Quick guide<\/a> and Search in UEF Primo<\/a>.<\/bdo><\/p>\n\n\n\n

Primo is pretty challenging to use and awkward to browse, particularly on mobile devices. I would also like to see more materials in electronic format. However, the library\u2019s employees are lovely and helpful!<\/strong>
The mobile service is not completely ideal yet, but the scalability and operation of the user interface is being developed to be more user-oriented.<\/bdo><\/p>\n\n\n\n

COVID-19 spring<\/bdo><\/h3>\n\n\n\n

More of the library materials should be made available in electronic format. Many were unable to get course books when the libraries closed, and there is a limited number of books because many people took \u2018a million\u2019 books home with them, not leaving much of anything for the rest. The studies of many people are being delayed because not all materials are available.<\/strong>
Due to COVID-19, the university and library had to close down the facilities on a tight schedule, which has definitely affected the progress of many people\u2019s studies. We have been actively expanding our electronic collections this spring. Unfortunately, fully printed collections cannot be replaced with electronic versions, which is already explained at the beginning of this article. The book pick-up service launched on 14 May will alleviate the issue in the availability of printed materials.<\/bdo><\/p>\n\n\n\n

It would be really great if it were possible to also borrow the library\u2019s paper books during this distance learning situation. For example against a small fee via Posti or a pick-up point. It would make it easier to complete my thesis!<\/strong>
A limited book pick-up service started on 14 May. No fee is charged for it. We hope that this service will assist in this exceptional situation. The service is also a new learning situation for us at the library, and we come across new things in need of solving every day.<\/bdo><\/p>\n\n\n\n

Huh, I am glad we did not have to return borrowed books because of the university closing. Thanks for that too.
<\/strong>It was the least we could do in this situation that came upon us so quickly.<\/bdo><\/p>\n\n\n\n

Good luck with these difficult times.<\/strong>
Thank you and likewise, our dear customer. Let us all stay healthy.<\/bdo><\/p>\n\n\n\n

Arja Juntunen, palvelup\u00e4\u00e4llikk\u00f6 | Head of Services<\/bdo>
Asiakaspalvelut | Customer Services<\/bdo>
Riitta Porkka, palvelup\u00e4\u00e4llikk\u00f6 | Head of Services<\/bdo>
Tietoaineistopalvelut | Collection Services<\/bdo>
Jukka Kananen, palvelup\u00e4\u00e4llikk\u00f6 | Head of Services<\/bdo>
Verkko- ja julkaisupalvelut | Library IT and Publishing Services<\/p>\n","protected":false},"excerpt":{"rendered":"

(Please, scroll down to read in English.) Joensuu Olisi hyv\u00e4 saada kirjaston materiaalia enemm\u00e4n s\u00e4hk\u00f6iseen muotoon.Valitettavasti kaikkea opetuksessa ja tutkimuksessa t\u00e4ll\u00e4 hetkell\u00e4 tarvittavaa aineistoa ei ole saatavana s\u00e4hk\u00f6isen\u00e4. Hankintaperiaatteemme on, ett\u00e4 kaikki aineistot hankitaan s\u00e4hk\u00f6isen\u00e4 aina kun se on mahdollista. Teemme my\u00f6s koko ajan yhteisty\u00f6t\u00e4 oppiaineiden kanssa niin, ett\u00e4 entist\u00e4 suurempi osa opiskelussa vaadittavasta aineistosta […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[410],"tags":[549,547,228,1007],"class_list":["post-10355","post","type-post","status-publish","format-standard","hentry","category-ajankohtaista","tag-feedback","tag-hymy-ja-valitusviikot","tag-palautteet","tag-smiles-and-complaints-weeks"],"acf":[],"yoast_head":"\nHymy- ja valitusviikot kev\u00e4t 2020 - vastaajina Arja Juntunen, Jukka Kananen ja Riitta Porkka | Smiles and Complaints Week, spring 2020 \u2013 responses by Arja Juntunen, Jukka Kananen and Riitta Porkka | UEF Library<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.uef.fi\/ueflibrary\/hymy-ja-valitusviikot-kevat-2020\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hymy- ja valitusviikot kev\u00e4t 2020 - vastaajina Arja Juntunen, Jukka Kananen ja Riitta Porkka | Smiles and Complaints Week, spring 2020 \u2013 responses by Arja Juntunen, Jukka Kananen and Riitta Porkka | UEF Library\" \/>\n<meta property=\"og:description\" content=\"(Please, scroll down to read in English.) Joensuu Olisi hyv\u00e4 saada kirjaston materiaalia enemm\u00e4n s\u00e4hk\u00f6iseen muotoon.Valitettavasti kaikkea opetuksessa ja tutkimuksessa t\u00e4ll\u00e4 hetkell\u00e4 tarvittavaa aineistoa ei ole saatavana s\u00e4hk\u00f6isen\u00e4. Hankintaperiaatteemme on, ett\u00e4 kaikki aineistot hankitaan s\u00e4hk\u00f6isen\u00e4 aina kun se on mahdollista. 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