Weighing quality

This week, two years of preparatory work will come to a culmination, as UEF is being audited by an international team of auditors from the Finnish Education Evaluation Centre, FINEEC. Finnish universities are required by law to undergo auditing every six years, and this takes plenty of effort from staff members and students alike, with everything led and coordinated by the university’s Quality Manager.

A positive thing about the current audit method is self-evaluation, forcing us to critically evaluate our own activities. Combined with benchmarking, this constitutes an efficient way to make changes to processes where change is needed. Another good thing about the audit is the university’s opportunity to select an optional audit target, which is our case is international student mobility. This provides us with an external evaluation of the current state of our activities, as well as novel ideas for development, which we might not come up with on our own.

Having said that, not everything about the audit is positive. The entire preparation process and the background materials required by FINEEC are disproportionate to the objective – whose value as such of course isn’t being denied by anyone. For instance, having to deliver all materials to FINEEC in ten printed copies is not a modern way of doing things. Moreover, as I mentioned in the beginning, the audit preparations tie down a significant amount of the university’s resources for a long time. It almost feels like quality management thinking has been forgotten in the actual audit process. Luckily, the delivery of materials will become easier in the future, as materials can be submitted electronically.

Quality work is not something that can be separated from the university’s other activities. It can be justifiably said that here at UEF, quality is directly and elegantly integrated into our everyday operational processes. We are also confident about our performance in the audit – we’ve done everything that can be done, and we feel that our activities stand any scrutiny, any time. This is not to say that we are indifferent to the audit, as we definitely want to pass it. The audit results will be published in spring 2017, and we’ll be wiser then.

meriläinen tuomo-100x130Tuomo Meriläinen
Director of Administration